19 days old

Vendor Account Manager

Medical Transportation Management
Eugene, OR 97401
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From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager would own the day to day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers.

This position is located at our office in Eugene, OR.


  • Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
  • Utilize data to develop and deliver performance improvement plans (PIP)
  • Coordinate and conduct monthly provider performance evaluations
  • Conduct off boarding for providers not meeting standard expectations
  • Serve as the first point of contact for all vendor service requests and escalations
  • Own the day to day vendor interaction and satisfaction
  • Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
  • Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
  • Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
  • Demonstrate proficiency by providing effective consultation to TPs and guidance to internal team members
  • Utilize Salesforce as the single source of truth for managing vendor interactions and credentialing compliance
  • Recognize opportunities to educate TPs contacts on MTM processes when necessary
  • Build and sustain a strong working partnership with assigned transportation providers
  • Assist with/participate/facilitate regular provider town hall meetings
  • Handle inbound service requests and ensure that they are properly assigned or addressed
  • Liaise with other internal departments as required to resolve vendors issues and questions
  • Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
  • Meet or exceed assigned KPIs and business objectives
  • Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM
  • Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

Minimum Qualifications:

  • High School diploma or GED
  • College Degree or equivalent work experience
  • Minimum 2 years experience as an Account Manager or relevant related experience
  • 1-2 years operational experience
  • Must possess a valid drivers license
  • Experience in Project Management and/or Contract Negotiations is preferred
  • Experience in Cost Management is preferred

Competency Based Qualifications:

  • Demonstrate excellent time management skills
  • Knowledge of transportation logistics
  • Persuasive negotiator
  • Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
  • Moderate skills in Microsoft Office
  • Analytical in using data to drive operational and cost improvement
  • Demonstrate a high level of ownership
  • Must be able to demonstrate strong customer service skills
  • Ability to maintain positive and team focused during high stress situations
  • Strong ability to pay attention to detail
  • Excellent communication skills
  • Ability to maintain high level of confidentiality
  • Must be able to communicate with staff of all job levels professionally
  • Ability to prioritize assigned projects, incidents, and requests
  • Ability to identify with customers' needs and circumstances
  • Ability to recognize, handle and refer situations of an emergent nature
  • Adhere to all MTM established protocols and policies
  • Regular attendance

Whats in it for you?

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Onsite Gym
  • Wellness Screenings
  • Birthday Holiday
  • Training Development
  • Casual Dress Environment
  • Scholarship Program
  • Healthy Market
  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net


Posted: 2020-02-01 Expires: 2020-03-01

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Vendor Account Manager

Medical Transportation Management
Eugene, OR 97401

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