1+ months

Sr Group Operations Manager Merchant Transactional Risk Operations

Newark, DE 19715
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Sr Group Operations Manager Merchant Transactional Risk Operations

Phoenix, Arizona;Charlotte, North Carolina; Newark, Delaware

**Job Description:**

Transactional Risk Operations is a key component to the organization's ability to manage the financial, reputational, and compliance risks associated with the merchant services product; creating to a high visibility opportunity. The Transactional Risk leader manages multiple teams within Bank Of Americas Merchant Services operations organization. This role requires a robust understanding of the Merchant Acquiring space.


+ Resolves broad operational issues, and coordinates activities and processes across several functional areas.

+ Serves as chief navigator of the Transactional Risk organization across departments, functions, and lines of business.

+ Is a visible subject-matter-expert with regard to Merchant Fraud; demonstrates and promotes a full command of known and developing fraud trends.

+ Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.

+ Develops and analyzes procedures to enhance unit activities.

+ Responsible for budget/expense management, capacity planning, reporting and forecasting for areas managed.

+ Ensures proper communication and compliance of company and regulatory policies affecting areas managed.


+ 7+ years of Fraud Ops management experience

+ 5+ years of experience building and successfully leading large teams

+ Bachelors degree or comparable professional experience

+ Merchant Acquiring experience

+ Demonstrated ability to lead; developing clear organizational goals, organizing clear roles and responsibilities, and fostering an environment of empowerment and growth

+ Experience in management of business unit(s) across multiple locations

+ Strong written and verbal communication

+ Ability to take initiative and effect change through consensus building, negotiation, and conflict resolution

Desired Skills

+ 5+ years of merchant services experience in Fraud and/or Risk operations

+ 5+ years of operational risk experience

+ Six Sigma Green or Black belt certified

+ Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), Certified Financial Crimes Investigator (CFCI) or other relevant professional certifications


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 25% of the time


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .



  • Banking / Finance
Posted: 2020-01-04 Expires: 2020-06-10

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Sr Group Operations Manager Merchant Transactional Risk Operations

Bank of America
Newark, DE 19715

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