21 days old

Server - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109
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  • Job Code
    SERVE01199-00001



Do you share Hornblower's passion for providing amazing experiences? If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?



The successful Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.



Essential Duties and Responsibilities:



  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)

  • Greet guests and serve food and beverages in a timely fashion

  • Accurately take orders and enter them into the point of sale system

  • Maintain the cleanliness and safety of all common areas and service stations

  • Participate in the celebration and entertainment experience of the guest

  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture

  • Accurately collect payment from guests for on-board purchases

  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

  • Be prepared to begin work at scheduled time

  • Maintain uniform and personal grooming in compliance with appearance standards

  • Assist with the warm and efficient greeting and seating of guests when they arrive

  • Additional job duties assigned



Minimum qualifications:



  • Energetic and enthusiastic personality essential

  • Must be able to effectively understand and convey written and verbal information to guests and coworkers

  • Must possess a service orientation actively looking for ways to help others

  • Basic computer skills are required

  • Will work for extended periods without sitting

  • Required to lift furniture and other heavy items such as dishes up and down stairs



Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.





Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.



Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.





Experience


Preferred

  • Restaurant experience

Licenses & Certifications


Preferred

  • TIPS Certification

  • Allergens Cert


See job description





Categories

Posted: 2020-03-13 Expires: 2020-04-11

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Server - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109

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