22 days old

Senior Technical Platform Owner

Best Buy
Richfield, MN 55423
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Best Buy is seeking an experienced Technical Platform Owner, knowledgeable in Agile software development practices, to drive key initiatives focused on the delivery of virtualized applications and desktops for the enterprise. This role will be a key leader on Best Buys Virtualization Platform initiatives and strategy as it relates to the user experience for all virtualization platform customers including contact centers, development teams, business capabilities and more.

Key Responsibilities:

  • Act as a leader within the team, driving high-quality customer experiences and exploring what is possible with evolving tools, data and technology
  • Effectively translate business strategies into platform strategies, roadmaps, and specifications that deliver against our core customer value propositions and our company strategic and financial goals
  • Manage the creation and maintenance of user stories and business requirements for new platform capabilities and enhancements leveraging multiple work streams
  • Act as the main point of contact/partner for business and IT leadership
  • Work within a matrix organization collaborating with business stakeholders, user experience (UX) teams, project managers, and other relevant technology and business teams
  • Analyze and provide reporting metrics to inform leadership of platform growth
  • Manage vendor performance to ensure vendor agreements are being met and Best Buy is achieving the most cost-effective support from our partners. Grade performance and ensure past gaps are being corrected and future opportunities are solicited and driven. Look for opportunities to blend vendor partnerships across capability gaps
  • Meet regularly with platform customers and stakeholders to understand needs; manage expectations and delivery timelines on platform capabilities
  • Gather and present objective data to customers and leaders to highlight platform successes and areas of opportunity
Required Qualifications:
  • 7 or more years in a fast-paced company in IT, web, software or product delivery industries
  • 4 or more years of experience as a Product Manager, or manager delivering technical products, managing roadmaps, or equivalent progressive experience
  • 3 or more years direct or indirect people leadership experience
  • 2 or more years of vendor performance management experience, including development and monitoring of SOWs, KPIs & OPIs
  • 2 or more years agile product experience
  • Experience and understanding of the software development cycle; able to balance customer requests against platform capabilities
  • Track record of project execution; completing and shipping excellent products on time and on budget
  • Knowledge of end user experience trends and behaviors in the virtualization space
  • Proven ability to work under rapid development cycles with medium to large teams to achieve a common goal
  • Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision
  • Proven ability to influence cross functional team(s) without formal authority
  • Familiarity with financial concepts and financial/budget management
Preferred Qualifications:
  • 2+ years experience implementing virtualization technologies such as Citrix XenDesktop, Citrix XenApp, VMware Horizon, or similar
  • Ability to understand basic and complex architectural diagrams and data flows
  • Experience with varied production methodologies such as forms of Agile development and/or Lean Development
  • Hands on engineering, development, or infrastructure experience in an IT or Digital environment
  • Strong written and verbal communication skills
  • Ability to articulate clear and concise requirements for new products, features, and platform capabilities


Posted: 2020-02-01 Expires: 2020-03-01

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Senior Technical Platform Owner

Best Buy
Richfield, MN 55423

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