24 days old

Product Design/User Experience Manager - Charlotte,NC

Dentsply Sirona
Charlotte, NC 28202
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Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


Reporting to the VP of eCommerce, the User Experience/Design Manager is responsible for oversight, and management of the digital product design / user experience initiatives, functions, and capabilities. This individual will be responsible for building a culture of quality within the team, pushing the teams to deliver complex, scalable solutions. This person combines product-focused thinking with strong communication, collaboration, creative, analytical, and leadership skills. S/he will develop and implement a customer-centric and innovative approach and strategies for user design to produce innovation & improvements in customer experience within the Dentsply Sirona digital properties.

Key responsibilities include:

  • Provides leadership and direction for the Product Design / User Experience team to ensure consistent operation, best practices and governance to serve the needs of Dentsply Sirona and Digital organization.
  • Executing and driving the overall product strategy, vision and roadmap for eCommerce Product Design / User Experience.
  • Developing user testing guidelines and principles to optimize online user experience.
  • Analysis of KPI's and data to identify customer behaviors trends to drive future enhancement requirements.
  • Prepare and deliver regular, effective communications to ensure that leadership and project sponsors are adequately apprised on key Product Design / User Experience initiatives.
  • Function as the subject matter expert on product design, user experience design, and usability Testing and best practices, capabilities and concepts.
  • Maintaining an understanding of leading-edge technologies and software to influence the execution of the product roadmaps and support the vision for the future in the context of the competitive landscape.



The successful candidate will bring solid eCommerce product design and user experience background. Preferably within multi-channel B2B, B2C retailer or agency, with proven success at leading a high-performing digital team. The ideal candidate will be process-oriented with strong design and creative capabilities. While also having a high degree of comfort with ambiguity and a proven ability to consistently make good decisions through a combination of analysis, experience, and judgment. This leader will have a track record of creative problem solving to make steady progress towards achieving broader goals while understanding the overall organizational impact of both small and large decisions.


In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:

Results Orientation - The ideal candidate will demonstrate the ability, determination, and tenacity to effectively manage and support the execution of Dentsply Sirona's eCommerce strategic objectives. Given the Company's growth objectives and the strategic priority of the online business, the individual we seek is someone who delivers beyond expectations and is not afraid to make tradeoffs across many different stakeholders.

Subject Matter Expertise - The successful candidate must have strong eCommerce knowledge and delivery expertise, having been an outstanding performer in a dynamic, consumer-driven multi-channel or direct-to-consumer organization. S/he will bring creative, analytical mindset and broad thinking, with the ability to pull together different ideas and components into a broader vision. The ideal candidate will be a natural problem solver and can think through & guide others around priorities, potential risks and trade-offs.

Collaboration and Influencing - This individual will be highly collaborative. An essential skill will be the ability to partner and communicate with business stakeholders and technology leadership to define, scope and execute Dentsply Sirona digital initiatives. This will require the development of effective relationships up, down and across the organization to establish alignment on strategic initiatives.

Analytical Thinking - The successful candidate must have an analytical mindset and must use data to make decisions.

Team Leadership -The successful candidate must have a proven ability to attract, select, develop, and lead teams for high performance within a culture that is both dynamic and supportive. S/he will help his/her team members navigate the organization, manage challenges and make solid decisions with high integrity.

Key Qualifications and Experience

  • Bachelor's degree required. MBA preferred.
  • Minimum of 5 years of eCommerce and or mobility product design, user experience development.
  • In-depth understanding of design strategies, tactics and execution approaches
  • Prior experience developing wireframes, prototypes, mockups, style guides and supporting ADA compliance initiatives.
  • Advanced knowledge of iterative project management methodologies
  • Working knowledge of invision, Sketch, Abstract, Adobe XM and other related creative design tools.
  • Excellent interpersonal skills with proven track record of influencing and managing stakeholders and cross-functional teams with competing priorities and resources.
  • Experience leading a remote team and working across geographies and time zones is preferred.
  • Knowledge of latest technology trends, suite of vendor/technology solutions/options is required.
  • Excellent verbal and written communications skills accompanied by a strong business and technical background, business operations, process improvement, and change impact.
  • 1-2 years' experience in managing a product design or user experience team - preferred

Key Relationships

  • Chief Digital Officer
  • VP of eCommerce Technology
  • VP's of Business Intelligence,
  • VP Digital Marketing, and other peers
  • eCommerce Site Platform Team
  • Digital Site Operations Team
  • Digital Search / SEO team


The position will be based in Charlotte, NC

Expected travel - 25% with peaks and valleys

DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.


Posted: 2020-03-14 Expires: 2020-04-12

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Product Design/User Experience Manager - Charlotte,NC

Dentsply Sirona
Charlotte, NC 28202

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