18 days old

Planogram Specialist

Best Buy
Las Vegas, NV 89101
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Planogram Specialist

The Planogram Specialist is responsible for the deployment and sustainment of store merchandising strategies. They are responsible for implementing planogram design, including product, signage and fixture updates, deploying new interactive displays, and proper installation of products such as TV's and Major Appliances. They're also responsible for merchandising standards throughout the store, including identifying and logging issues for missing or damaged parts and placing Repair and Maintenance orders.

In addition, they are responsible for basic (Level 1 and 2) Interactive Display setup, installation and trouble-shooting. This includes managing tickets opened by other retail employees in the Interactive Displays Issues log (IDIL) along with completing the provided troubleshooting steps as provided and escalating appropriately as needed.

Key Responsibilities


  • Completes assigned tasks on the weekly planogram workload, including planograms and questionnaires.
  • Accurately reports issues encountered while performing planogram updates, including capturing clear photos of completed work.
  • Follows-up on reported issues inclusive of ordering parts and providing resolutions.
  • Deploys, sustains, and updates interactive displays, products, and security.
  • Troubleshoots interactive displays, including audio/video distribution systems, network connectivity, device management software, security devices, and other customer facing technology.
  • Manages tickets through IDIL.
    • Meeting Service Level Agreements (SLA's) for the timely updating of tickets per the Functionality Standard Operating Procedure (SOP).
    • Performs troubleshooting steps as documented in IDIL and resolving issues.
    • Escalates and follow up on issues that cannot be resolved using existing documentation.
Promotional Signage
  • Sets and maintains weekly promotional signage and electronic price tags using provided instructions.
Repair and Maintenance (R&M)
  • Sustains merchandising standards for all planograms in the store.
  • Manages open issues and parts orders including adhering to a budget for R&M.
  • Follow up on any planogram work not completed by 3rd party providers and escalate per SOP.
  • Resolution of known issues after a Transformation or Remodel.
Communication and Partnership
  • Acts as Subject Matter Expert for store leadership regarding in-store merchandising projects and standards, store display functionality and repair or maintenance.
  • Operates as main point of contact for field and corporate employees regarding planograms and functionality.
  • Coaches and trains peers on maintaining company directed merchandising standards.
Basic Qualifications:
  • Prior experience in inventory, merchandising, retail or related fields
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
  • Ability to lift or maneuver 50-100 pounds, with or without accommodations
Preferred Qualifications:
  • 1 year of experience in merchandising
  • 1 year of experience in technical and/or functionality support
  • Prior experience reading technical documents such as diagrams or fixture schematics


Posted: 2020-03-14 Expires: 2020-04-12

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Planogram Specialist

Best Buy
Las Vegas, NV 89101

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