26 days old

Operations Coordinator - Service/Repair

thyssenkrupp Elevator Corp
Detroit, MI 48226
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  • Job Code
    779454
The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Operations Coordinator - Service/Repair in Detroit, MI .

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Essential duties and responsibilities:

  • Performs Install Base maintenance as needed. Creates safety inspection tickets
  • Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors
  • Review thyssenkupp Communications callback report to identify all callbacks held for AM service. Verify manpower has been assigned
  • Review unassigned tickets with service superintendent or service manage
  • Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #
  • Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List
  • Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching
  • Provides status to NTL and customers on open work orders, completed callbacks and repairs. Update PM ticket with the monthly work order #
  • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch
  • Tracks Job Sight audits
  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department
  • Assists managers with safety meetings and maintains documentation
  • Completes manual payroll entry forms, includes daily DVR processing and cost corrections
  • Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
  • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain PO's for jobs that require PO's for billing
  • Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office
  • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse)
  • Prepares special reports for high profile customers and provide NTL with updates and RFI's
  • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets
  • Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox
  • Reviews WIP report (weekly) and submits to regional billers
  • Reviews invoice on-hold reports and works with Regional Procurement Department to correct
  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
  • Some elevator repair administrative work preferred
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
thyssenkrupp Elevator Americas is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers' individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.Business Area Elevator Technology

thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities.thyssenkrupp is a technology group with strengths in materials. Over 162,000 employees in 78 countries work to develop high-quality products and intelligent industrial processes and services for sustainable progress. In fiscal year 2018/2019 thyssenkrupp generated sales of 42.0 billion. Our technologies and innovations are the key to meeting diverse customer and market requirements around the world, growing on the markets of the future, and generating stable earnings, cash flows and value growth.





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Posted: 2020-03-14 Expires: 2020-04-12

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Operations Coordinator - Service/Repair

thyssenkrupp Elevator Corp
Detroit, MI 48226

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