18 days old

O2C Analyst Export Customer Service

Warszawa, Woj. Mazowieckie 00-001
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Interested in joining a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet? Search our job listings below.

Purpose: The incumbent in this position will be responsible to support the management and control of the end to end Export business to ensure supply to distributers and our customers is maintained at the highest level.

Key Responsibilities & Deliverables:

Process Expertise & Business Partnership

  • Be seen as a go-to information resource for O2C Export Supply Chain queries, including understanding and applying the basics of export business (tenders, ICC, Incoterms, bid and performance bonds, Letters of Credit, etc)
  • Efectively manage the day to day Export operational environment from timely and accurate order placement, fulfillment, collections, payment applications, returns, disputes, adjustments, etc.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant export business operations
  • Support the overall O2C Supply Chain Management Export team by demonstrating flexibility in providing cover for team members and training of new team members

Skills & Capabilities

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Focus on measuring & improving our customers experience
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Demonstrate excellence in all interactions with our internal customers & business partners
  • Actively work and communicate effectively with both internal and external business partners of all levels & disciplines: with the core team members, internal customers/business partners, and external LSP/CMO team members to build effective working relationships
  • Ability to work in high volume/fast paced environment
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Operational awareness of all applicable Sox & Operational controls for your area
  • Build and maintain a strong knowledge of Elanco product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global O2C team to drive improvements for processes


  • University degree (or equivalent work experience)
  • 3 years experience in O2C function with knowledge of supply chain management export business and experience in identifying and delivering process change
  • Good track record of performance
  • Fluency in Englishis a must
  • Fluency in other language will be an asset
  • Experience with SAP O2C Module
  • Interaction Client Phone system
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status


Posted: 2020-02-01 Expires: 2020-03-01

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O2C Analyst Export Customer Service

Warszawa, Woj. Mazowieckie 00-001

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