21 days old

Host - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109
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  • Job Code
    BOSTO01220-00001



Do you share Hornblower's passion for providing amazing experiences? If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?



Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.



Essential Duties & Responsibilities:



  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)

  • Responsible for creating and maintaining a safe work environment aboard the vessel, focusing
    constantly on the safety of all guests and shipmates

  • Actively participate in meetings including the Manager pre-cruise briefing

  • Oversee the setting of assigned deck(s), including package assembly & placement, and sidework &
    section assignments

  • Assist with the warm and efficient greeting and seating of guests when they arrive.

  • Coordinate buffets and table invitations on assigned deck(s)

  • Assist Servers and Server Assistants with table service

  • Maintain a high level of energy and a positive attitude

  • Lead by example, by remaining consistently professional and positive in front of staff, and
    maintaining a positive attitude

  • Comprehensive knowledge of all F& B Menu items, packages & POS systems

  • Interact with guests using scripted approaches

  • Participate in all entertainment as scripted

  • Table touch all individuals on deck, and meet all group leaders

  • Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work

  • Participate in the Bye Bye line

  • Perform a walk through inspection with manager(s) at the completion of each cruise to ensure
    proper deck arrangement and sanitation

  • Check in with managers following the cruise to address any issues or situations, and to offer
    solutions to problems

  • Be prepared to begin work at scheduled time

  • Maintain uniform and personal grooming in compliance with appearance standards

  • Additional job duties as assigned

Minimum Qualifications:



  • Previous restaurant experience preferred

  • Must be at least 18 years of age

  • Must have a high school diploma or equivalency

  • Will work for extended periods of time without sitting

  • Must be able to walk stairs

  • Required to lift furniture and other heavy items such as bus tubs up and down stairs

  • Will be required to be available for work on all major holidays

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.



Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.



Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.



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Posted: 2020-03-13 Expires: 2020-04-11

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Host - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109

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