23 days old

Galley Supervisor - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109
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Do you share Hornblower's passion for providing amazing experiences? If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The successful galley supervisor will personally contribute to the unforgettable guest experience, be
favorably viewed by supervisors and peers, and be swift and efficient in the execution of their
assigned duties. Performance will be measured by quality, service, departmental tests, management
evaluation, and feedback from peers on the citys team.

Essential Functions:

Cruise Execution

  • Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure
    adherence to procedures detailed in the Product Management Guide and Galley Operating

  • Maintains continuous communication with the kitchen managers and restaurant manager
    regarding staff and operations

  • Provides input regarding shipmate relations

  • Ensures that all staff consistently follows and adheres to all health department sanitation
    codes and requirements thereby maintaining the Companys strict standards of sanitation

  • Maintains close liaison between the kitchen and other departments including the front-of-the

  • Recommends programs that improve the level of service and product quality

  • Executes other projects as assigned by management

Kitchen Team Management

  • Assists in recruits of new kitchen staff when necessary to fill vacant positions

  • Participates in training of all new kitchen staff

  • Participates in scheduling kitchen staff according to staffing matrix

  • Adheres to Companys performance management guidelines for all discipline and termination

  • Provides input to the Associate Kitchen Manager- Sous Chef and Kitchen Manager with regard
    to the development/career growth plans for each kitchen staff members

  • Recommends to the Associate Kitchen Manager-Sous Chef & Kitchen Manager the promotion
    of kitchen staff members

  • Develops positive working relationships with city department heads and peers

  • Participates in the development strong teamwork within the staff

  • Helps develop shipmate incentive programs

Customer Service

  • Resolves guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing
    strong customer service skills and exercising diplomacy in keeping with company objective of
    customer retention

  • Participates in implementing and maintaining effective safety programs in conjunction with
    the Operations Department

  • Maintains high standards of sanitation in accordance with companys standards and in
    accordance with health department codes & requirements

  • Additional job duties as assigned

Minimum qualifications:

  • Minimum of 2 year of total kitchen experience in full-service/banquet, high volume

  • 1 year of kitchen staff management experience preferred

  • High school graduate AND Minimum 2 years formal culinary training OR equivalent kitchen
    work experience in a full-service/banquet, high volume environment

  • ServSafe Certified

  • Establish and maintain effective working relationships as required by job responsibility

  • Communicate effectively in oral and written form

  • Effectively deal with internal and external customers some of whom will require high levels of
    patience tact and diplomacy

  • Ability to read, write, and speak English to comprehend and communicate job functions

  • Finger/hand dexterity in order to operate food machinery

  • Work in confined spaces

  • Perform duties within extreme temperature ranges

  • Stand, walk, and/or sit continuously perform essential functions for an extended period of time

  • Hearing and visual ability to observe and detect signs of emergency situations, distinguish
    product, taste, texture and presentation and observe preparation

  • Finger/grasp, lift and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a
    continuous schedule

  • Work with Microsoft Office applications (especially Word & Excel)

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.



  • 2 year(s): Total kitchen experience in high volume environment


  • 1 year(s): Kitchen staff management

Licenses & Certifications


  • ServeSafe

See job description


Posted: 2020-03-11 Expires: 2020-04-09

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Galley Supervisor - Cruises & Events

Hornblower Cruises and Events, LLC
Boston, MA 02109

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