17 days old

Disaster Case Manager

Horne LLP
Tarboro, NC 27886
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  • Job Code
    DISAS01399

Since 2008, when Hurricane Katrina impacted the United States Gulf Coast region, HORNE has become a leader in disaster recovery efforts. HORNE now serves recovering communities across the mainland US, Puerto Rico, and US Virgin Islands. The driving force of HORNE is--and always will be--our close personal attention to those affected by natural disasters. Emphasizing excellent client experiences, HORNE is a top 100 firm in the nation and a top 10 firm in the Southeast.

HORNE Values
A dedicated and diligent team committed to delivering excellent client and customer service at every opportunity.
A work environment that promotes collaboration, consistency and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.


HORNE Offers
An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm.
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose of adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
This opportunity does include benefits!


HORNE's Government Services focus area is searching for a qualified case manager who has the ability to work successfully with victims of Hurricanes Matthew and Florence. We have positions available in the coastal and southeastern/western counties of North Carolina for an energetic person responsible for managing multiple cases simultaneously.


Requirements:
2+ years experience providing customer service and/or clerical work is preferred.
Associates Degree required Bachelors Degree preferred.
Local travel is required.
A valid drivers license and a good driving record are required.
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
Must be able to travel around the designated county area.
Ability to perform some evening or weekend work as required.
Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly.
Ability to perform mathematical operations such as calculating percentages and working with large numbers.
Ability to read, write, and speak English (Bilingual preferred).
Ability to work successfully with socio-economic and ethnically diverse populations.
Highly organized and detail-oriented.
Ability to thrive in a fast-paced work environment.
Strong customer service skills and knowledge of customer service best practices.
Ability to maintain the confidentiality of program information.
Proficiency in Microsoft Word, Excel, Outlook, and the Internet.

Responsibilities:
Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required.
Obtains a working knowledge of customer needs and program eligibility criteria.
Understands program requirements and other key objectives.
Understand program processes from start to finish and communicates those processes clearly to applicants.
Records all communications in the designated program systems of record.







Posted: 2020-02-02 Expires: 2020-03-02

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Disaster Case Manager

Horne LLP
Tarboro, NC 27886

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