17 days old

Customer Experience Intern

F5 Networks
Seattle, WA 98104
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  • Job Code
    RP1016651

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Experience (CX) Analyst

Are you passionate about people and finding out what makes them tick? Would you like a chance to apply what you have learned on a critical project? F5 Networks is offering the opportunity to join us on a summer internship. Interns at F5 work in collaboration with senior engineers who are eager to share knowledge as you contribute to the team.

Position Summary:

This is a non-technical internship position designed to provide qualified students an opportunity to learn valuable knowledge in a hands-on manner, building out a Customer Experience (CX) research program that dives into our customers needs, wants, and desires, and uses those insights to provide direction for improvements across the organization.

Youll collaborate with experts from around the organization to undertake a meaningful project that will provide the opportunity for you to learn about new technologies, develop or improve your skills, and make meaningful contributions to F5. Specifically, you will get a chance to work closely with the growing Customer Experience (CX) team and Customer Engagement group as we gather, analyze, and distribute insights around F5 to help fuel our customer obsession. We will be engaging with customers both digitally and in-person, speaking with them about their needs, wants, and desires so that we can help F5 deliver better products and experiences for our customers.

Responsibilities:

  • Conduct customer research studies, including, research design (through surveys, interviews, and observation), execution, data analysis, and reporting.
  • Use data to build analysis, metrics, and business cases to support decision-making.
  • Understand and define the data requirements for various sources in support of CX initiatives.
  • Identify customer trends, issues, and opportunities.
  • Identify data quality and process improvement opportunities.

Applicants should be/possess:

  • A current student enrolled in a design, data science, user experience, human factors, library sciences, or cognitive psychology program, or relevant experience (both practical and academic) in any of those areas. A wide range of backgrounds and skillsets are needed for CX so there are many starting points to choose from.
  • Approaching their Junior year or beyond at the time of the internship (exceptional Sophomore or Freshmen may be considered)
  • Available for a 12-week internship between June and September of 2020
  • Strong problem solving, reflective practice, and insights on human behavior.

Previous project work in any of the following, a plus:

  • Data Analysis
  • Data Visualization
  • User Experience
  • Research Studies
  • Ethnographic Research
  • Information Architecture
  • Cognitive Psychology

Internships are an excellent way to get to know F5. Internships at F5 may lead to full-time employment opportunities, so if you are looking to be a member of an amazing, exciting company, you have come to the right place!

***Please note that we cannot sponsor work Visas for these positions.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.







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Posted: 2020-02-01 Expires: 2020-03-01

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Customer Experience Intern

F5 Networks
Seattle, WA 98104

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