20 days old

Client Service Operations Specialist - Associate 2

State Street
Sacramento, CA 95814
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  • Job Code
    R-640848

Grow your career at State Street

From technology and product innovation to corporate responsibility and community development, were making our mark on the financial services industry. Were a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have on our clients, our communities and each other.

Were committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.

As a Client Service Operations Specialist, you will act as a point of contact for operational activities and client inquiries. In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.

In the role of Client Service Operations Specialist, Associate 2 you will be responsible for:

Job Duties and Responsibilities:

  • Perform customized client activities and ad-hoc client requests as appropriate and in conjunction with BU Client Service.
  • Calculates NAV and performs end of night tie out by reconciling final net assets and related data between NAV alert, MCH and Navigator.
  • Disseminates NAVs in an accurate and timely manner
  • May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value, if required. May perform the duties of Sr. Client Operations Specialist, as needed.
  • Monitors day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.
  • Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.
  • Production of client-customized reporting; collection of data and production of customer report cards
  • Assist with data collection for risk/compliance reporting
  • Respond in a timely manner to inquiries from operational CoEs, BU Shared Services and BU Client Service.
  • May monitor and review daily work of Client Support Specialist 2 to ensure accurate and timely execution. May performs the duties of Senior Client Support Specialist, as needed.
  • Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.
  • Elevates unresolved issues/problems to Senior Client Support Specialist.
  • Maintains appropriate documents required for fund audits.
  • Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.
  • Remains familiar with back-up procedures when system applications and/or transmission problems arise.
  • During the course of normal day to day operation, beresponsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Other duties as assigned.

Qualifications:

  • Bachelors degree with business related coursework or degree in Accounting or Finance, preferred.
  • Minimum 1 year of related custody and/ or fund accounting experience.
  • Strong computer competence (Microsoft applications: Excel, Word, etc.)
  • Accuracy and detail-orientated
  • Aptitude for math
  • Interpersonal and oral communication skills
  • Multitasking capability
  • Ability to work under pressure/deadlines driven environment






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Posted: 2020-03-14 Expires: 2020-04-12

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Client Service Operations Specialist - Associate 2

State Street
Sacramento, CA 95814

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