18 days old

BGC Technology: Customer Support

BGC Partners
New York, NY 10007
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Job description:

The Support Analyst will be responsible for 24hr help desk support of all trade operations and customer support.

Key Responsibilities:

  • Provide first line response to customer trading and system functionality questions and issues; record all queries in customer tracking system
  • Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries
  • Coordinate with customer technology staff and the eCommerce team to assist in setting up new users and resolving customer issues on an ongoing basis
  • Real-time surveillance of electronic trading activity
  • Provide training, trading platform functionality, and specific trading information to the different markets
  • Monitor the health and usage of all systems and escalating persistent or high-priority problems to the appropriate staff
  • Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed.
  • Providing front-line customer service support
  • Provide a quick turnaround to trade disputes.

  • Bachelor's Degree with 1+ years work experience in a customer service/support role
  • Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus;
  • Friendly, professional telephone manner and strong interpersonal skills
  • Good problem-solving and analytical skills
  • Strong attention to detail and ability to multi-task under pressure
  • Must be self-directed and be able to work within a team environment
  • Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs
  • Ability to work varying shifts

Plus skill sets, but not required:
  • Ability to navigate around Linux
  • Administer Windows services
  • Shell scripting

Skills you will learn with us:
  • The opportunity to learn about trading
  • Exposure to different technologies
  • Details of how financial markets operate


Posted: 2020-01-31 Expires: 2020-02-29

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BGC Technology: Customer Support

BGC Partners
New York, NY 10007

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