15 days old

Associate IT Technician

Erie Insurance
Erie, PA 16501
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  • Job Code

Division or Field Office:

Information Technology Division
Department of Position: IT Client Services Department
Work from:
Corporate Office, Erie PA

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Researches, troubleshoots, monitors and maintains systems that affect non-critical system components with a limited number of stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services

  • Contact Center telephone experience and knowledge of Contact Center technologies preferred

Duties and Responsibilities

  • Researches and determines most effective method to resolve technical issues for familiar technologies.
  • Troubleshoots and resolves problems using established policies and procedures.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Decision Making

    Developing And Maintaining Relationships

    Influencing Skills

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Oral Communication

    Planning And Organizing

    Problem Analysis


    Service Orientation

    Time Management

    Using Tables And Graphs


    Minimum Educational Requirements and Experience Equivalencies:

  • High school diploma, or GED, required.
  • Related technical experience preferred.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (
    Lifting 20-50 lbs; Occasional (
    Lifting Over 50 lbs; Rarely

    Driving; Occasional (
    Pushing/Pulling; Rarely

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely

    Nearest Major Market: Erie
    Job Segment: Technician, Telecom, Telecommunications, Service Desk, Data Center, Technology, Customer Service

  • Categories

    Posted: 2019-10-31 Expires: 2019-11-29

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    Associate IT Technician

    Erie Insurance
    Erie, PA 16501

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